Frequently Asked Questions
At The DECC Company, we specialize in custom coatings for a broad range of industries and applications. Our innovative, high quality coating solutions have made us one of the premier coating applicators in North America. Read through the Frequently Asked Questions below for more information on our first-class coating processes, and feel free to contact us with additional questions or to learn more.
Q: Is the DECC Company ISO certified?
A: DECC is an ISO 9001:2008 certified custom coating applicator. Please see our Quality & Certification page for our ISO certificate.
Q: Do you sell any coating materials or equipment?
A: No, DECC is not licensed to sell coating materials or equipment. We are custom coating applicators who solve unique customer problems by utilizing state-of-the-art application processes.
Q: Do you require minimum quantities or prices?
A: While we specialize in high-volume production, we are more than capable of producing smaller quantities and batch sizes. Minimum lot charges do apply.
Q: How do you determine if a project is within your scope?
A: We specialize in rack spray application methods and specialty masking, but please do not hesitate to contact us with any custom coating project. If we are currently unable to meet your specific needs, we will assist you in finding an application (or another coating company) that can.
Q: What are DECC’s average lead times?
A: Lead times can vary greatly due to volume and capacity at the time of the request. DECC takes pride in providing over 99% on-time delivery based on quoted lead times.
Q: What is your Request for Quote process? Whom should I contact and when can I expect a response?
A: All RFQs can be submitted through our Contact Us form. We strive to provide prompt responses, and will typically respond within a few hours if your quote is submitted during normal business hours (8AM-4PM EST, Monday-Friday).
Q: Do you provide Technical Data Sheets (or Spec Sheets) for your coating materials?
A: As DECC is a coating applicator that does not sell or manufacture coatings, we typically do not provide technical data sheets/spec sheets. However, most of our coating suppliers provide up-to-date technical data sheets via their respective websites.
Q: Do you provide on-site coating application?
A: All of our coatings are applied in-house at our facility in Grand Rapids, Michigan.
Q: What brand-name coating materials do you work with?
A: DECC is a custom coating applicator, utilizing materials from a variety of suppliers. The coating material used for your specific application will depend upon the problem(s) being addressed. Please visit our Coating Products & Suppliers page for more information.
Q: Do you offer FDA Approved coating services?
A: The FDA does not actually have a process in place to approve nonstick coatings like those applied by DECC. However, all food grade coatings used by DECC are FDA acceptable in meeting standards for formulation, manufacturing, and use of nonstick coatings. To learn more about this difference, visit our FDA Acceptable vs. FDA Approved coatings page.